Customer Support & Cybersecurity

vishnu prakasan

Securing systems & sustaining support. I handle real-time user issues and build security tools.

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01

about

Hello! I'm Vishnu, a dedicated professional based in Kochi, Kerala. My journey began in customer support, where I honed my ability to logically diagnose issues, manage high-volume environments, and communicate effectively with users.

Fast-forward to today, I am pursuing my MCA and intensely focusing on Cybersecurity. I am fascinated by threat detection, log analysis, and vulnerability assessments. When I'm not studying or working, you'll often find me building small security tools or simulating SOC operations.

02

experience

Apr 2023 - Present

Sutherland (Amazon)

Customer Support Associate. Resolved 50+ customer queries daily via chat with high accuracy. Diagnosed issues using internal tools, applied basic security awareness, and utilized AI prompt engineering to optimize responses.

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03

featured work

Featured

JADHU.KEYGEN

A password strength and generation tool with real-time validation based on length, complexity, and character diversity.

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Featured

Phishing Detection Demo

Simulates real-world phishing attacks to demonstrate identification of malicious URLs and social engineering tactics for security awareness.

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Featured

Log Analyzer (WIP)

Python-based SOC simulation tool detecting suspicious activities like repeated login failures and abnormal usage patterns.

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04

stack

Cybersecurity
SIEM Basics Log Analysis Threat Detection Incident Response Vulnerability Assessment Network Security
Development
Python (Basic) Java PHP HTML/CSS Linux CLI
Support & Tools
CRM Systems Ticketing Systems Knowledge Base Mgmt Prompt Engineering Microsoft Office
Certifications
Google Cybersecurity Gen AI Fundamentals Google Python
05

education & volunteering

Master of Computer Applications Indira Gandhi National Open University (IGNOU) · 2025 – Present
Bachelor of Computer Applications Siena College (MG University) · 2018 – 2021
National Cadet Corps 21(k) bn Corporal · 2013 – 2021 · Leadership training and community service initiatives.
06

contact

Open to collaboration, entry-level cybersecurity roles, and interesting challenges. Reach out directly.

vishnu.puravathu@gmail.com linkedin.com/in/vishnuprakasann